General Terms

  • GSTIN details should be shared in advance. Changes will be made to the final Invoice once generated from the system.
  • Quotation is valid if approved within 15 days of submission and the move occurs within 30 days.
  • Written confirmation and payment of Gross Freight + GST (if applicable) must be made before packing starts.
  • Balance payment should be cleared before dispatch of consignment.
  • Transit time excludes pickup & delivery day.
  • Charges will be based on actual volume; any increase will be charged proportionately.

Packing & Client Responsibilities

  • If packing is done by the client, items must be in roadworthy condition and valued properly in the Inventory List.
  • Special packing material (Cloth Sheet, LED/LCD Box, Perfect Box etc.) belongs to Gajanan Logistics and must be returned after unloading.
  • Appliances requiring technical assistance must be prepared by the client 24 hours before packing.
  • Client must disconnect electrical equipment/appliances before packing.
  • Electronic items are packed “as is where is”. No liability is accepted for malfunctioning at the destination.

Car & Bike Transportation

  • Car: RC book, Tax book, PUC, and valid insurance are required before dispatch.
  • Car must have approx. 16 liters of fuel (excess will be drained for safety).
  • Where carriers cannot travel, cars may be road-driven by a skilled driver (up to 250–300 km).
  • Bike: No fuel allowed; any fuel will be drained during loading.

Transit Risk Coverage

  • Transit risk coverage for Household Goods @ 0.1%–5.0% and Cars @ 0.1%–5.0% of declared value.
  • Proper value must be recorded in the Inventory Sheet (final for claim settlement).
  • Claims must be lodged within 4 hours of delivery (HHG/Car/Bike).
  • If risk coverage not opted, a declaration must be signed — goods will travel at Owner’s Risk.
  • Only exterior damages of Car/Bike will be entertained, no claim for internal/mechanical faults.

Quotation Exclusions

  • Third-party services (electrician, plumber, carpenter, etc.).
  • Multiple pickups/deliveries, storage, overtime, Sundays, holidays, and labor detention.
  • Handling items not suitable for normal staircase/elevator.
  • Mandatory Labor Union charges (Mumbai or other locations).
  • Any society/landlord-related fees, permissions, or parking charges.

Restricted Items

We do not transport perishable goods, jewelry, arms & ammunition, hazardous materials (crackers, explosives, chemicals, filled gas cylinders, acids, inflammable oils like petrol/diesel/kerosene, narcotics, counterfeit items).

Client Responsibilities Before Packing

  • Seal edible oil containers properly.
  • Defrost refrigerator 24 hours before packing.
  • Drain all batteries and gas cylinders.
  • Dismantle & assemble items (if not availing services).

Note: These Terms and Conditions are subject to change without prior notice. Clients are advised to check the latest version before booking.