General Terms

  • GSTIN details should be shared in advance. Changes will be made to the final Invoice once generated from the system.
  • Quotation is valid if approved within 15 days of submission and the move occurs within 30 days.
  • Written confirmation and payment of Gross Freight + GST (if applicable) must be made before packing starts.
  • Balance payment should be cleared before dispatch of consignment.
  • Transit time excludes pickup & delivery day.
  • Charges will be based on actual volume; any increase will be charged proportionately.

Packing & Client Responsibilities

  • If packing is done by the client, items must be in roadworthy condition and valued properly in the Inventory List.
  • Special packing material (Cloth Sheet, LED/LCD Box, Perfect Box etc.) belongs to Gajanan Logistics and must be returned after unloading.
  • Appliances requiring technical assistance must be prepared by the client 24 hours before packing.
  • Client must disconnect electrical equipment/appliances before packing.
  • Electronic items are packed “as is where is”. No liability is accepted for malfunctioning at the destination.

Car & Bike Transportation

  • Car: RC book, Tax book, PUC, and valid insurance are required before dispatch.
  • Car must have approx. 16 liters of fuel (excess will be drained for safety).
  • Where carriers cannot travel, cars may be road-driven by a skilled driver (up to 250–300 km).
  • Bike: No fuel allowed; any fuel will be drained during loading.

Transit Risk Coverage

  • Transit risk coverage for Household Goods @ 0.1%–5.0% and Cars @ 0.1%–5.0% of declared value.
  • Proper value must be recorded in the Inventory Sheet (final for claim settlement).
  • Claims must be lodged within 4 hours of delivery (HHG/Car/Bike).
  • If risk coverage not opted, a declaration must be signed — goods will travel at Owner’s Risk.
  • Only exterior damages of Car/Bike will be entertained, no claim for internal/mechanical faults.

Quotation Exclusions

  • Third-party services (electrician, plumber, carpenter, etc.).
  • Multiple pickups/deliveries, storage, overtime, Sundays, holidays, and labor detention.
  • Handling items not suitable for normal staircase/elevator.
  • Mandatory Labor Union charges (Mumbai or other locations).
  • Any society/landlord-related fees, permissions, or parking charges.

Restricted Items

We do not transport perishable goods, jewelry, arms & ammunition, hazardous materials (crackers, explosives, chemicals, filled gas cylinders, acids, inflammable oils like petrol/diesel/kerosene, narcotics, counterfeit items).

Client Responsibilities Before Packing

  • Seal edible oil containers properly.
  • Defrost refrigerator 24 hours before packing.
  • Drain all batteries and gas cylinders.
  • Dismantle & assemble items (if not availing services).

Note: These Terms and Conditions are subject to change without prior notice. Clients are advised to check the latest version before booking.

Note : Quotation is not an invoice. The invoice will be generated after the vehicle is loaded onto the car carrier and will include all applicable taxes and GST, insurance, loading and unloading, pickup and drop, and service charges.